Complaints

Complaints about dental recruitment are covered by the Medical and Dental Recruitment Selection (MDRS) Complaints Policy.

Making a complaint

All national recruitment offices use a nationally agreed process for handling complaints about recruitment. If you feel your application has not been managed correctly and have evidence of a failure in the process, you should explore this route.

All complaints must be submitted using the Complaints Policy Submission Form available via the link below or in the downloads section of this page. 

Download the MDRS Complaints Policy and Complaints Submission form (docx, 1.54MB).

Completed Complaint Policy Submission forms should be sent, together with evidence, to the Lead Recruiter of the programme/specialty to which the complaint relates.

Access the Lead Recruiter contact details.

Raising confidential concerns

You can raise concerns about any part of the recruitment process in confidence. This includes, but is not limited to, information about applicants who have fraudulently completed their application forms and provided false competence documents.

This does not include personal complaints about the recruitment process or outcome of the selection process that fall outside the scope of the complaints policy.

If you wish to raise concerns confidentially, you should forward these in confidence to the Training Programmes Recruitment Team via [email protected]

Concerns raised without detail are difficult to investigate, due to the volume of applications received. You are therefore advised to provide details of the specialty and, where applicable, the applicants concerned.

Any information provided will be treated in the utmost confidence.